Privacy Policy
Last updated: 2 December 2025
RAI Solutions ("we", "us", or "our") operates the raisolutions.ai website and associated products including Unpaid, SnapExpenses, and RAI Social. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business name, and billing address when you sign up for our services.
- Payment Information: Credit card details are collected and processed securely by our payment processor, Stripe. We do not store your full card details.
- Business Information: Information about your business, industry, invoicing data, expense records, and social media accounts that you provide to enable our services.
- Usage Data: Information about how you use our platform, including login times, features used, and content generated.
- Financial Data: Invoice data (including invoices created in Unpaid, synced from accounting software, or received via BCC), customer payment records, receipt images, and expense records you provide to enable our services.
- Communications Data: Customer reply emails processed by Unpaid to detect disputes, payment promises, and resend requests.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our products (Unpaid, SnapExpenses, RAI Social)
- Enable automated features such as invoice delivery, payment reminders, reply handling, receipt scanning, and content generation
- Process payments and send billing information
- Communicate with you about your account, updates, and support
- Improve our products and develop new features
- Comply with legal obligations
3. Third-Party Services
We use trusted third-party services to operate our products:
- Stripe: For secure payment processing and payment verification (Unpaid, SnapExpenses)
- Xero, QuickBooks: For invoicing integrations, invoice syncing, and payment verification (Unpaid)
- Email Delivery Services: For sending invoice delivery emails, payment reminders, and approval notifications (Unpaid)
- Meta (Facebook/Instagram): For social media publishing (RAI Social)
- Google: For analytics and social media publishing
- AI Service Providers: For powering automated features including personalised reminders, reply detection, receipt categorisation, and content generation (your data is processed to deliver services but is not used to train AI models)
Each third-party service has its own privacy policy governing their use of your data.
4. Data Storage and Security
Your data is stored on secure servers located in Australia where possible. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you cancel your subscription, we will retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.
6. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
7. Cookies
We use cookies and similar technologies to improve your experience on our website, analyse usage, and assist in our marketing efforts. You can control cookies through your browser settings.
8. Marketing Communications
We may send you marketing communications about our services. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly. We comply with the Spam Act 2003 (Cth).
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: