Privacy Policy

RAI Solutions ("we", "us", "our") is an Australian-based AI consulting and automation business. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We collect information you provide directly when you:

• Submit the contact form on our website (name, email, business type, project details)
• Communicate with us via email
• Engage our consulting services

We also collect standard web analytics data (pages visited, browser type, referring URL) through privacy-respecting analytics. We do not use invasive tracking or sell your data to third parties.

We use your personal information to:

• Respond to your enquiry and provide consulting services
• Send project updates and deliverables
• Issue invoices and process payments
• Improve our website and services
• Comply with legal obligations

We will never send you unsolicited marketing emails. If you enquire through our contact form, we will only use your details to respond to that enquiry.

Your data is processed and stored using industry-standard security measures. Our website is hosted on Vercel (encrypted in transit via HTTPS). Contact form submissions are delivered via Resend (email delivery service) and are not stored in a database.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

We use the following third-party services:

• Vercel — website hosting
• Resend — email delivery for contact form submissions
• Google Fonts — typography (no tracking cookies)

These services have their own privacy policies. We do not share your personal information with any other third parties.

Our website uses only essential cookies required for the site to function. We do not use advertising cookies, tracking pixels, or third-party analytics cookies.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

If you have questions about this privacy policy or wish to exercise your rights, contact us at: founder@raisolutions.ai